Getting help
Questions about a route or a stop
Contact your school office first. Your school and its bus company set the routes, stops and riders, so they can answer questions like which stop your child uses or why a bus time changed.
Problems with the app
If something in the app isn't working, such as signing in, notifications or the live card, email us at support@yellowdot360.com. Tell us your school, the device you're using, and what you saw.
Is the bus late right now? Call your school office or bus company. We can help with the app, but we can't reach your driver.
Common questions
How do I get access?
The app is coming soon. When it launches, your school will send you an invite. Accept it, then sign in. If you haven't received an invite, ask your school office to check the email address they have for you.
Can other parents see where my child gets on the bus?
No. Families see only their own child's stop and arrival time. They never see the full route or other children's addresses.
We're driving our child in today. What should I do?
Mark “No pickup needed” for the morning or “No drop-off needed” for the afternoon in the app.
Can grandparents or other family members follow the bus?
Yes. Parents can turn on guest access for people they trust, and turn it off again at any time.
Our child lives in two homes. Can the stop change by week?
Yes. For students with two households, the parent whose week it is can change today's stop.
I'm not getting notifications.
Check that notifications are allowed for Yellow Dot 360 in your phone's settings. Updates are also sent by email as a backup, so check your inbox and spam folder too. If you still don't get them, email support@yellowdot360.com.
Deleting your account
Email support@yellowdot360.com from the email address on your account and ask us to delete it. We'll confirm by email once it's done. You can also ask what information we hold about you or your child. Read more in our Privacy Policy.